Technical Consulting Engineer - Network Security/Firewall

Cisco is seeking a Technical Consulting Engineer to join their Network Security/Firewall team. This role is part of the Technical Assistance Center (TAC) providing 2nd/3rd level technical support worldwide 24x7x365 to Cisco customers, partners, account teams, and other TAC engineers.

The position focuses on reactive measures, including diagnostics, analysis, and recommendations in the security domain. As part of the Firewall support team within Security TAC, you'll be working with sophisticated technical issues in an ever-evolving security landscape.

The role involves supporting TCEs and Global Delivery Partners with critical scenarios, collaborating with internal teams (Engineering, Development, and Account teams), and maintaining strong customer relationships. You'll be responsible for documenting patterns in software products and mentoring teammates.

The ideal candidate should have advanced knowledge of networking products, troubleshooting skills in various protocols (BGP, PBR, NAT, OSPF, etc.), and experience with different software languages and tools. The position requires strong English skills (B2 or higher) and the ability to work from either the Mexico City or Guadalajara office 2-3 days per week.

Cisco offers a collaborative environment where employees can experience multiple careers within one company. The company strongly emphasizes inclusion and diversity through 30 employee resource organizations. Employees receive 80 hours of paid volunteer time annually, with 86% participation rate.

This role provides an opportunity to work with cutting-edge security technology while making a significant impact on customer success. Join a team that's passionate about enabling customers through technology and be part of Cisco's mission to power an inclusive future for all.