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Technical Onboarding Engineer

Global technology company that designs, manufactures, and sells networking hardware, software, and telecommunications equipment.
$117,800 - $214,100
DevOps
Mid-Level Software Engineer
Remote
5,000+ Employees
3+ years of experience
Enterprise SaaS · Networking
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Description For Technical Onboarding Engineer

Cisco Meraki is seeking a Technical Onboarding Engineer to join their innovative team working on the Cisco Spaces cloud platform. This role combines technical expertise in wireless networks with customer-facing responsibilities, helping organizations deploy and adopt smart spaces solutions. The position offers a unique opportunity to work with cutting-edge technology while directly impacting customer success.

The ideal candidate will serve as a crucial bridge between customers and internal teams, ensuring smooth deployment of the Cisco Spaces OS and helping customers implement advanced use cases like asset tracking, conference room utilization, and wayfinding. This role requires deep technical knowledge of wireless networks, strong problem-solving abilities, and excellent communication skills.

Cisco Meraki offers a collaborative and inclusive culture where innovation and diverse perspectives are celebrated. The company provides comprehensive benefits including medical, dental, and vision insurance, 401(k) matching, flexible vacation policy, and various wellness offerings. This position offers both technical challenges and growth opportunities while working with a forward-thinking team that transforms how businesses engage with physical spaces.

The role combines hands-on technical work with customer interaction, making it ideal for someone who enjoys both technical problem-solving and helping customers succeed. Working at Cisco Meraki means joining a team that values bold ideas, embraces challenges, and focuses on driving meaningful outcomes in an increasingly connected world.

Last updated 2 days ago

Responsibilities For Technical Onboarding Engineer

  • Work with product adoption & sales teams to help customers validate wireless design for smart spaces use cases and deploy the OS
  • Serve as technical go-to to validate deployments and work through challenges or bugs
  • Collaborate with sales, engineering, and product teams to address customer needs
  • Develop documentation to proactively address customer pitfalls
  • Identify & resolve technical issues with customers
  • Maintain strong communication and quick response time with customers

Requirements For Technical Onboarding Engineer

Linux
  • Deep technical knowledge of Cisco wireless networks
  • Knowledge of Cisco Spaces platform and customer use cases
  • Experience designing, deploying, and troubleshooting wireless networks
  • Experience with network design tools like Ekahau, Hamina
  • Experience with network management tools like Catalyst Center, Cisco Prime
  • Experience with RF parameters in high density wireless deployments
  • Outstanding communication and organizational skills
  • Practical approach to problem-solving with strong ownership
  • Preferred: CCIE certification or higher-level education in Computer Science
  • Preferred: Experience deploying Cisco Spaces in customer environment

Benefits For Technical Onboarding Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
  • Quality medical, dental and vision insurance
  • 401(k) plan with Cisco matching contribution
  • Short and long-term disability coverage
  • Basic life insurance
  • Up to twelve paid holidays per year
  • Birthday day off
  • Vacation Time Off policy
  • 80 hours of sick time off
  • Paid time for volunteering

Interested in this job?