Senior Cloud Support Engineer
Description For Senior Cloud Support Engineer
Couchbase, a leading provider of modern cloud database solutions, is seeking a Senior Cloud Support Engineer to join their dynamic team. This role represents a unique opportunity to work with cutting-edge database technology that powers applications across cloud, mobile, and edge deployments.
As the face of Couchbase to customers, you'll play a crucial role in both technical problem-solving and relationship building. The position requires a blend of technical expertise in cloud technologies, programming languages (Java, Go, Python), and distributed systems, along with strong customer service abilities. You'll be working with a variety of cloud platforms including AWS, Google Cloud, and Microsoft Azure, while also gaining deep expertise in Couchbase's own Capella platform.
The role offers an attractive salary range of $105,000 - $115,000 USD, complemented by a comprehensive benefits package including equity through RSU and ESPP programs, medical benefits, and retirement plans. Couchbase has been recognized as one of the Best Places to Work in the Bay Area, reflecting their commitment to employee satisfaction and growth.
What makes this role particularly exciting is the opportunity to work at the intersection of customer success and technical innovation. You'll not only solve complex technical challenges but also contribute to product improvement through direct feedback to engineering teams. The position offers significant learning opportunities in NoSQL databases, distributed systems, and cloud technologies, making it ideal for someone who wants to grow their technical expertise while making a direct impact on customer success.
Working at Couchbase means being part of a company that's driving the generational shift in the database market, with over 30% of Fortune 100 companies trusting their technology. The role combines technical challenge with customer interaction, making it perfect for someone who enjoys both technical problem-solving and customer engagement.
Responsibilities For Senior Cloud Support Engineer
- Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
- Support cloud deployments including monitoring and answering customer inquiries
- Engage with customers via multiple channels to identify and resolve technical support requests
- Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
- Participate in product conversations with internal teams
- Identify and write internal and external technical articles
- Train as a specialist in Couchbase component areas
Requirements For Senior Cloud Support Engineer
- 4+ years of related technical support experience
- Experience using Zendesk, Jira, Confluence, or similar software
- Technical troubleshooting and programming experience with Java, Go, Python
- Solid knowledge of Unix and Network protocols (HTTP, TLS, DNS)
- Strong understanding of cloud environments (AWS, GCP, Azure)
- Experience working with NoSQL databases or distributed systems
- Experience with Kubernetes and Docker
- Experience with alerting and monitoring tools
- Self-motivated with attention to detail
- Critical thinking and client-centric approach
- Effective written and verbal communication skills
- Ability to work rotating schedule with weekend availability
Benefits For Senior Cloud Support Engineer
- Generous Time Off Program
- Medical, dental, vision, life insurance, and employee assistance programs
- RSU equity program
- ESPP program
- Retirement program
- Business Travel Insurance
- Career Growth opportunities
- Ergonomic office/WFH setup
- Food & Snacks for in-office employees
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