Senior Cloud Support Engineer
Description For Senior Cloud Support Engineer
Couchbase, a leading modern cloud database platform provider, is seeking a Senior Cloud Support Engineer to join their dynamic team. This role represents a unique opportunity to work with a company that powers applications from cloud to edge, serving over 30% of Fortune 100 companies.
As a Senior Cloud Support Engineer, you'll be the face of Couchbase, playing a crucial role in both customer success and product development. The position requires a blend of technical expertise and customer service skills, making it ideal for engineers who enjoy both problem-solving and client interaction.
The role offers an exciting challenge in a rapidly evolving database market, where you'll work with cutting-edge cloud technologies and distributed systems. You'll be responsible for troubleshooting complex technical issues, supporting cloud deployments, and providing valuable feedback to engineering teams to improve products and services.
Key technical requirements include 4+ years of technical support experience, proficiency in languages like Java, Go, and Python, and strong knowledge of cloud environments (AWS, Google Cloud, Azure). Experience with NoSQL databases, distributed systems, and container technologies like Kubernetes is highly valued.
Couchbase offers a competitive compensation package starting from $105,000 to $115,000 USD, along with comprehensive benefits including equity, medical insurance, and retirement plans. The company has been recognized as a Best Place to Work in both the Bay Area and the UK, offering a culture that values innovation, passion, and continuous learning.
This position is ideal for someone who thrives in a dynamic environment, enjoys technical challenges, and is passionate about helping customers succeed. The role offers significant opportunities for growth and development, working alongside some of the most innovative minds in the database industry.
Working at Couchbase means being part of a greater transformation in the database market, driven by digital transformation and cloud innovation. The company's commitment to work-life balance, professional development, and inclusive culture makes it an excellent choice for engineers looking to make a significant impact in the enterprise software space.
Responsibilities For Senior Cloud Support Engineer
- Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
- Support cloud deployments including monitoring and answering customer inquiries
- Engage with customers via multiple channels to identify and resolve technical support requests
- Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
- Participate in product conversations with internal teams
- Identify and write internal and external technical articles
- Train as a specialist in Couchbase component areas
Requirements For Senior Cloud Support Engineer
- 4+ years of related technical support experience
- Experience with Zendesk, Jira, Confluence, or similar software
- Programming experience with Java, Go, Python
- Solid knowledge of Unix and Network protocols (HTTP, TLS, DNS)
- Strong understanding of cloud environments (AWS, Google Cloud, Azure)
- Experience with NoSQL databases or distributed systems
- Experience with Kubernetes and Docker (plus)
- Experience with alerting and monitoring tools
- Strong written and verbal communication skills
- Ability to work rotating schedule with weekend availability
Benefits For Senior Cloud Support Engineer
- Generous Time Off Program
- Medical, dental, and vision insurance
- RSU equity program
- ESPP program
- Retirement program
- Business Travel Insurance
- Career Growth opportunities
- Ergonomic office/WFH setup
- Food & Snacks for in-office employees
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