Solutions Architecture Engineer 1-VDI, HorizonView
Description For Solutions Architecture Engineer 1-VDI, HorizonView
Dell Technologies is seeking a Solutions Architecture Engineer 1 specializing in VDI and VMware Horizon to join their Managed Services Team. This role combines technical expertise in virtual desktop infrastructure with client IT management responsibilities. As part of Dell's Professional Services organization, you'll work on complex infrastructure problems, manage priority incidents, and maintain client IT environments. The position requires strong troubleshooting abilities, experience with VMware Horizon, Microsoft technologies, and PowerShell scripting. You'll collaborate across teams to resolve technical issues and contribute to knowledge management. Dell offers comprehensive benefits including healthcare, financial wellness tools, and parental leave. This remote position is based in Bangalore, India, and includes participation in 24/7 support rotation. The role represents an opportunity to work with cutting-edge enterprise technology while making a meaningful impact on client infrastructure and operations. Dell's commitment to innovation and professional growth makes this an ideal position for a mid-level engineer looking to advance their career in solutions architecture.
Responsibilities For Solutions Architecture Engineer 1-VDI, HorizonView
- Troubleshoot highly complex, intricate technical problems to ensure optimal service levels
- Work on multiple incidents and projects and be the point of escalations
- Consider potential security risks to the customer when delivering service
- Communicate with cross-functional and inter-department teams
- Perform root cause analysis and contribute to internal knowledge bases
Requirements For Solutions Architecture Engineer 1-VDI, HorizonView
- Undergraduate degree with 3-5 years of related professional experience
- Experience using Service Now to manage incidents, problems, and requests
- Experience with VMWare Horizon
- Knowledge of Intune & SCCM for applications and patching
- M365 Administration experience
- Microsoft Security Center and Defender knowledge
- PowerShell Scripting skills
- Strong organization and planning skills
- Willingness to participate in 24/7 and On-Call rotation
Benefits For Solutions Architecture Engineer 1-VDI, HorizonView
- Comprehensive Healthcare Programs
- Award Winning Financial Wellness Tools and Resources
- Generous Leave of Absence for New Parents and Caregivers
- Industry Leading Wellness Platform
- Employee Assistance Program
