Cloud Technical Solutions Engineer, AI/ML (Chinese, English)

Google Cloud is seeking a Cloud Technical Solutions Engineer to join their global support team. This role combines technical expertise with customer service, requiring proficiency in both English and Mandarin Chinese. The position involves troubleshooting complex technical issues, working with Google Cloud products, and supporting customers in their cloud journey.

As a Technical Solutions Engineer, you'll be part of the team that helps companies, schools, and government organizations successfully adopt and utilize Google Cloud products. Your responsibilities will include debugging technical issues, understanding cloud architectures, and advocating for customer needs. The role requires strong technical skills, including experience with programming languages like Java, Python, or Go, and knowledge of Linux/Unix systems.

The position offers the opportunity to work with cutting-edge cloud technology and contribute to Google Cloud's mission of accelerating digital transformation across industries. You'll collaborate with cross-functional teams, including web developers and systems administrators, while supporting both regional and international customers.

Key aspects of the role include production deployment support, root cause analysis, tool building, and consulting with internal stakeholders. The role requires flexibility with work hours as part of a 24/7 global support system, including potential weekend work. This position is perfect for someone who combines technical expertise with strong communication skills and a passion for customer success.

Working at Google Cloud means being part of a team that serves customers in over 200 countries, helping solve critical business problems with innovative solutions. The role offers the chance to work with Google's cutting-edge technology while developing expertise in cloud computing and contributing to the success of global organizations.