Cloud Technical Solutions Engineer, AI/ML (English)

Google Cloud helps organizations digitally transform using enterprise-grade solutions leveraging cutting-edge technology.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
4+ years of experience
AI · Enterprise SaaS

Description For Cloud Technical Solutions Engineer, AI/ML (English)

Google Cloud is seeking a Cloud Technical Solutions Engineer specializing in AI/ML to join their dynamic team. This role sits at the intersection of customer success and technical expertise, where you'll work directly with customers to resolve complex technical challenges and ensure successful deployment of Google Cloud solutions.

As a Cloud Technical Solutions Engineer, you'll be part of Google Cloud's mission to accelerate digital transformation across industries. You'll leverage your technical expertise in cloud technologies, programming languages, and system architecture to troubleshoot issues and provide solutions for enterprise customers. The role requires a strong foundation in Linux/Unix systems, coding experience, and excellent problem-solving abilities.

Your responsibilities will span from working directly with customers on production deployments to acting as a subject matter expert for internal stakeholders. You'll be instrumental in improving Google Cloud products by advocating for customer needs and working closely with product and engineering teams. The position offers the opportunity to work with cutting-edge technology while developing deep expertise in cloud computing and AI/ML solutions.

The ideal candidate brings 4+ years of coding experience, strong debugging skills, and a deep understanding of system architecture. You'll be joining a global team that provides 24/7 customer support, requiring flexibility with work hours. This role offers the chance to work with diverse customers across 200+ countries, making a direct impact on how businesses leverage Google Cloud's innovative solutions.

Working at Google Cloud means being part of a company that values diversity, equality, and inclusion. You'll have the opportunity to work with world-class technology while helping organizations innovate and solve their most critical business challenges. The role offers excellent growth potential and the chance to shape the future of cloud computing at one of the world's leading technology companies.

Last updated 16 days ago

Responsibilities For Cloud Technical Solutions Engineer, AI/ML (English)

  • Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale
  • Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues
  • Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations
  • Work as part of a team of engineers/consultants that globally ensure 24-hour customer support, including working non-standard work hours/shifts
  • Understand customer issues, advocate for their needs with internal teams, including product and engineering teams

Requirements For Cloud Technical Solutions Engineer, AI/ML (English)

Java
Python
JavaScript
Go
Linux
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 4 years of experience reading code in a general purpose coding language
  • Experience with Linux/Unix or Windows systems, from the kernel to the shell, file systems, and client-server protocols
  • Experience in reading/debugging code and in virtualization and orchestration frameworks
  • Ability to communicate fluently in English to communicate with different customers and stakeholders

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