Cloud Technical Solutions Engineer, Apigee (English)

Google Cloud provides enterprise-grade solutions leveraging cutting-edge technology for digital transformation.
Cloud
Entry-Level Software Engineer
In-Person
2+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Technical Solutions Engineer, Apigee (English)

Google Cloud is seeking a Cloud Technical Solutions Engineer for their Apigee team in Dublin, Ireland. This customer-facing role combines technical expertise with customer advocacy, requiring strong problem-solving abilities and communication skills. The position involves troubleshooting complex technical challenges, improving product adoption, and driving business growth through customer success.

As a Cloud Technical Solutions Engineer, you'll be at the intersection of technical problem-solving and customer support, working with Google Cloud Platform products. Your responsibilities will range from debugging complex systems to developing tools for faster diagnosis, all while advocating for customer needs. The role requires a strong technical foundation with at least 2 years of experience in relevant technologies like Web Tech, Data/Big Data, Systems Admin, or Kubernetes.

The ideal candidate will have experience with public cloud services, computer networking, and containerized systems. You'll work in a global team environment, sometimes handling non-standard hours to ensure 24/7 customer support. This is an excellent opportunity to join Google's cloud division, working with cutting-edge technology while directly impacting customer success.

Google offers a collaborative work environment and is committed to diversity and inclusion. The role provides exposure to enterprise-grade solutions and the chance to work with customers across various industries in more than 200 countries. If you're passionate about cloud technology, problem-solving, and customer success, this role offers the perfect blend of technical challenges and customer interaction.

Last updated 13 days ago

Responsibilities For Cloud Technical Solutions Engineer, Apigee (English)

  • Manage the customer's problems through effective diagnosis, resolution, or implementation of new investigation tools
  • Develop knowledge of Google's product technology and underlying architectures by troubleshooting
  • Act as a consultant and subject matter expert for internal stakeholders
  • Understand customer issues and advocate for their needs with cross-functional teams
  • Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support

Requirements For Cloud Technical Solutions Engineer, Apigee (English)

Kubernetes
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience coding in a general purpose coding language or in system design, troubleshooting and advocating for customers' needs, and triaging technical issues
  • 2 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
  • Ability to communicate in English fluently as this is a customer-facing role
  • Experience debugging complex workload issues across large-scale, multi-node environments
  • Experience with exploratory kernel debugging and performance analysis of containerized systems
  • Experience working with any public cloud services and infrastructure
  • Experience in Computer Networking (TCP/IP, Routing, Load balancing, etc.)
  • Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.)

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