Cloud Technical Solutions Engineer, Networking
Description For Cloud Technical Solutions Engineer, Networking
Google Cloud is seeking a Cloud Technical Solutions Engineer specializing in Networking to join their dynamic team. This role combines technical expertise with customer advocacy, requiring strong problem-solving abilities and networking knowledge. As part of Google Cloud, you'll work with cutting-edge technology helping enterprises innovate and transform digitally.
The position demands a strong technical foundation with 4 years of experience in coding and troubleshooting. You'll be responsible for diagnosing and resolving customer issues, developing deep product knowledge, and serving as a technical consultant. The role involves working with various stakeholders, from engineers to sales teams, to improve Google Cloud products and ensure customer success.
This is an excellent opportunity for someone passionate about cloud technology and customer success. You'll be part of a global team ensuring 24/7 support for Google Cloud Platform products, working with diverse customers across 200+ countries. The role offers exposure to advanced networking concepts, cloud computing, and the chance to impact how businesses worldwide leverage Google's technology.
Key aspects include analyzing network performance, implementing solutions for live media workflows, and advocating for customer needs. You'll need expertise in network troubleshooting, including packet analysis and load testing. The position requires a bachelor's degree in STEM or equivalent experience, with preferred experience in enterprise customer support and cloud computing.
Join Google's inclusive culture where you'll contribute to innovative solutions while working with some of the best minds in technology. This role offers the unique opportunity to shape the future of cloud computing while solving complex technical challenges for global enterprises.
Responsibilities For Cloud Technical Solutions Engineer, Networking
- Manage the customer's problems through effective diagnosis, resolution, or implementation of new investigation tools
- Develop knowledge of Google's product technology and underlying architectures
- Act as a consultant and subject matter expert for internal stakeholders
- Understand customer issues and advocate for their needs with cross-functional teams
- Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support
Requirements For Cloud Technical Solutions Engineer, Networking
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
- 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
- Experience with cloud computing
- Knowledge of networking fundamentals (e.g., load balancing, cloud storage, peering, TCP/IP, etc.)
- Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis
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