Senior Software Engineer

Google is seeking a Senior Software Engineer to join their Cloud Contact Center AI Platform (CCAIP) team in Zürich. This role is crucial for developing and maintaining Google's cloud-based contact center as a service (CCaaS) product that leverages AI for customer care automation. The position offers the opportunity to work on cutting-edge technology that impacts billions of users worldwide.

The ideal candidate will be working on Google Cloud's Contact Center AI Platform, which is a sophisticated system that handles call routing, chat management, and various communication channels, integrating both human and virtual agents. The platform provides essential features for conversation support and performance tracking, while seamlessly integrating with existing contact center solutions and CRM applications.

As a Senior Software Engineer, you'll be responsible for proposing and implementing solutions to complex problems, developing new features, and improving existing product performance. You'll collaborate with the broader CCAI product family, help scale the product through reusable solutions, and integrate both first-party and third-party solutions.

The role requires strong technical expertise, including 2 years of software development experience and proficiency in data structures and algorithms. Experience with Google Cloud Platform or similar cloud technologies is essential. The position offers the opportunity to work with a diverse team of engineers and contribute to technology that transforms customer experiences across more than 200 countries and territories.

This is an excellent opportunity for someone who wants to work at the intersection of cloud computing and artificial intelligence, developing solutions that have a direct impact on business operations worldwide. You'll be part of Google's mission to accelerate digital transformation across industries while working with cutting-edge technology and tools.