Service Delivery Manager

Google creates products and services that make the world a better place, focusing on user advocacy and trusted experiences.
Mid-Level Software Engineer
In-Person
5+ years of experience
Enterprise SaaS

Description For Service Delivery Manager

Google's gTech Users and Products (gUP) division is seeking a Service Delivery Manager to join their team. This role is crucial in advocating for Google's users by creating helpful and trusted experiences across the product ecosystem. The position requires a seasoned professional with 5 years of experience in operations, process excellence, and stakeholder management.

The ideal candidate will be responsible for managing vendor programs, optimizing operational workflows, and driving process improvements. They will work closely with cross-functional teams to implement solutions and share best practices globally. The role demands strong leadership skills in conducting business reviews and driving key initiatives.

As a Service Delivery Manager at Google, you'll be part of gTech, which plays a vital role in bringing Google's products and services to life. The team consists of trusted advisors supporting customers globally, providing solutions rooted in technical skill and product expertise. Whether developing bespoke solutions or creating scalable tools, the focus is on ensuring customers benefit from Google's full potential.

The position offers the opportunity to work in either Hyderabad or Gurgaon, India, contributing to Google's mission of creating products that make the world a better place. The role combines operational excellence, stakeholder management, and process optimization, making it ideal for candidates with a strong background in service delivery and program management.

Google provides an inclusive work environment, committed to equal opportunity and building a representative workforce. The company values diversity and creates a culture of belonging, making it an attractive workplace for professionals seeking to make a significant impact in a global technology leader.

Last updated 7 days ago

Responsibilities For Service Delivery Manager

  • Manage vendor programs, ensuring successful delivery and SLA adherence
  • Design, launch, and optimize operational workflows in collaboration with stakeholders
  • Streamline and re-engineer processes to improve efficiency and customer satisfaction
  • Lead business reviews and meetings, drive key initiatives, and ensure clear action plans

Requirements For Service Delivery Manager

  • Bachelor's degree or equivalent practical experience
  • 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes
  • 5 years of experience in a customer or client-facing role supporting operations
  • 5 years of experience building relationships with stakeholders or clients
  • 5 years of experience in operations and process excellence
  • Experience in developing solutions and tools in partnership with business teams
  • Experience in project management and execution with data analytics
  • Experience running contact center support operations globally
  • Experience in risk, change management, process management systems (Kaizen, Six Sigma, Lean)
  • Experience in working with multiple cross-functional business teams
  • Excellent communication skills

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