Solutions Architect, Conversational AI, Cloud Apps

Google is seeking a Solutions Architect specializing in Conversational AI to drive innovations in Contact Center AI (CCAI) solutions. This role combines technical expertise in Machine Learning and AI with customer-facing responsibilities, making it perfect for someone who can bridge the gap between complex technical solutions and business needs.

The position involves creating proof of concepts and prototypes using cutting-edge Generative AI capabilities and innovative virtual agent solutions. You'll work directly with Google's Cloud AI Engineering teams and collaborate with various partners, including ISVs, SaaS vendors, and System Integrators. The role requires expertise in building conversational interfaces and virtual agents using core Google products such as Dialogflow, Agent Builder, Agent Assist, and Contact Center AI Platform.

As a Solutions Architect, you'll serve as a trusted advisor on Conversational AI products, working closely with Sales, Professional Services, and Customer Engineers. The role involves travel to customer sites for consulting and implementation of solutions. You'll need strong technical skills in Python and experience with all phases of Machine Learning project delivery, combined with excellent communication abilities to engage with various stakeholders.

The ideal candidate should have at least 5 years of experience in both software development and customer-facing roles, with specific expertise in building chat-bots or voice-bots. This position offers the opportunity to work with Google's latest AI innovations while helping shape the future of customer interaction technologies. You'll be part of Google Cloud's mission to accelerate digital transformation across industries, working with customers in over 200 countries and territories.