Technical Solutions Engineer, Google Distributed Cloud (Airgapped)

Google Cloud accelerates organizations' digital transformation with cutting-edge technology and tools.
Frankfurt, GermanyBerlin, GermanyHamburg, Germany
Cloud
Mid-Level Software Engineer
In-Person
4+ years of experience
Enterprise SaaS · Cloud

Description For Technical Solutions Engineer, Google Distributed Cloud (Airgapped)

As a Technical Solutions Engineer for Google Distributed Cloud (Airgapped), you will be a key technical liaison embedded within our Public Sector customer environment. You'll act as a proactive problem-solver and bridge between the customer and Google's support team, taking initiative and owning important customer issues. You'll be part of a global team providing 24/7 support to help customers seamlessly transition to Google Cloud products. Your responsibilities include troubleshooting technical problems, managing customer issues, developing in-depth understanding of Google's product technology, acting as a consultant for internal stakeholders, and advocating for customer needs with cross-functional teams. The role requires fluency in German and English, the ability to pass enhanced background checks, and hold German Citizenship. You'll work in a shift pattern or non-standard work hours as needed, including weekends. This position offers the opportunity to drive the success of Google Cloud by understanding and advocating for customers' issues while working with cutting-edge technology in enterprise-grade solutions.

Last updated 8 days ago

Responsibilities For Technical Solutions Engineer, Google Distributed Cloud (Airgapped)

  • Manage customer problems through effective diagnosis, resolution, or implementation of new investigation tools
  • Develop in-depth understanding of Google's product technology and underlying architectures
  • Act as a consultant and subject matter expert for internal stakeholders
  • Work as part of a team of Engineers/Consultants that globally ensures 24-hour customer support
  • Understand customer issues and advocate for their needs with cross-functional teams

Requirements For Technical Solutions Engineer, Google Distributed Cloud (Airgapped)

Kubernetes
Linux
  • 4 years of experience with IaaS solutions (e.g., Kubernetes, system virtualization, on-premise or hybrid cloud computing) and cloud storage solutions
  • 4 years of experience with networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.)
  • 4 years of experience debugging/troubleshooting workload issues across multi-node environments, and with resolving P1 cases or incident management
  • Ability to communicate in German and English fluently
  • Ability to pass enhanced background checks and hold German Citizenship

Interested in this job?

Jobs Related To Google Technical Solutions Engineer, Google Distributed Cloud (Airgapped)

Technical Solutions Developer, Infrastructure and Kubernetes, Google Cloud

Technical Solutions Developer for Google Cloud, focusing on Infrastructure and Kubernetes support and development.

Cloud Engineer, Application Modernization, Professional Services, Google Cloud (English, Spanish)

Cloud Engineer role at Google Cloud, focusing on application modernization and customer solutions in Buenos Aires, Argentina.

Technical Program Manager II, Cloud Applications, Google Cloud Platform

Technical Program Manager II role at Google Cloud, leading enterprise AI applications development.

Technical Solutions Engineer I, Infrastructure, Google Cloud

Technical Solutions Engineer I for Google Cloud Infrastructure in Mexico City, supporting enterprise customers with cloud solutions.

Cloud Engineer, Platform and Infrastructure

Google Cloud seeks a Cloud Engineer for Platform and Infrastructure to guide customers in cloud adoption, design solutions, and provide technical expertise.