Technical Solutions Engineer, High Touch Support
Description For Technical Solutions Engineer, High Touch Support
Google Cloud is seeking a Technical Solutions Engineer for their High Touch Support team. This role is crucial in helping companies, schools, and government organizations transition to Google products and providing ongoing support. The ideal candidate will have a strong technical background, with experience in various cloud technologies and the ability to troubleshoot complex issues. You'll work closely with cross-functional teams and customers to solve technical problems, improve Google Cloud products, and drive innovation. This position requires excellent problem-solving skills, customer advocacy, and the ability to work in a global, 24-hour support environment. Join Google Cloud in enabling digital transformation for organizations worldwide and be part of a team that's at the forefront of cloud technology innovation.
Responsibilities For Technical Solutions Engineer, High Touch Support
- Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis
- Act as consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud
- Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work
- Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production
- Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale
Requirements For Technical Solutions Engineer, High Touch Support
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
- 4 years of experience coding in a general purpose coding language or in system design, troubleshooting and advocating for customers' needs, and triaging technical issues
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