Technical Solutions Engineer I, AI/ML
Description For Technical Solutions Engineer I, AI/ML
Google Cloud is seeking a Technical Solutions Engineer I specializing in AI/ML to join their customer support team. This role combines technical expertise in machine learning with customer advocacy, requiring 4 years of experience in coding and technical troubleshooting. As part of the Google Cloud team, you'll work directly with enterprise customers to resolve complex technical issues, particularly in AI/ML implementations.
The position demands strong technical skills in programming languages like Python, Java, and Go, along with specific expertise in machine learning technologies such as TensorFlow, Keras, and PyTorch. You'll be responsible for analyzing and resolving technical incidents, suggesting code-level solutions, and improving support processes through documentation and self-service tools.
This role is perfect for someone who combines deep technical knowledge with excellent customer service skills. You'll be part of a global 24x7 support team, working with cross-functional teams of developers and system administrators to help companies innovate using Google Cloud's AI/ML solutions. The position offers the opportunity to work with cutting-edge technology while directly impacting customer success.
The ideal candidate should have a bachelor's degree in STEM or equivalent experience, strong programming skills, and experience with cloud computing, data pipelines, and distributed machine learning systems. You'll need to be comfortable working with enterprise customers with high service-level requirements and be able to effectively communicate technical solutions to various stakeholders.
Working at Google Cloud means being part of a team that helps organizations worldwide leverage Google's cutting-edge technology for digital transformation. You'll have the opportunity to work with diverse customers across industries, solving complex technical challenges while contributing to the growth of Google's cloud business.
Responsibilities For Technical Solutions Engineer I, AI/ML
- File issue reports against product, documentation and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution
- Suggest code-level resolutions for complex product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally
- Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python)
- Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation
Requirements For Technical Solutions Engineer I, AI/ML
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
- 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
- 4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
- Experience developing or training models using machine learning technologies (Tensorflow, Keras, PyTorch, etc.)
- Experience working with recommendation engines, data pipelines, or distributed machine learning
- Experience with cloud computing
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