Technical Solutions Engineer I, Infrastructure, Google Cloud

Google Cloud is seeking a Technical Solutions Engineer I to join their Infrastructure team. This role is crucial in supporting enterprise customers in their transition to Google Cloud products. The position requires a strong technical background with 6 years of coding experience and 4 years in customer support and troubleshooting.

As a Technical Solutions Engineer, you'll be part of a global team providing 24/7 support to customers adopting Google Cloud. Your responsibilities will include debugging complex technical issues, suggesting code-level solutions, and driving product improvements through customer feedback. You'll work with various technologies including Python, Java, Go, and JavaScript, while handling infrastructure, networking, and cloud computing challenges.

The ideal candidate should have a Bachelor's degree in STEM or equivalent experience, strong problem-solving skills, and experience with cloud services. You'll need to be proficient in technical analysis, customer advocacy, and have a deep understanding of web technologies. The role offers the opportunity to work with cutting-edge technology and contribute to Google Cloud's mission of accelerating digital transformation across industries.

This position is based in Mexico City and requires Mexican citizenship due to local labor laws. You'll be part of a team that supports customers in more than 200 countries, making this an excellent opportunity for someone passionate about technical problem-solving and customer success in a global environment. The role combines technical expertise with customer service, making it perfect for those who enjoy both technical challenges and helping others succeed.