Technical Solutions Engineer, Security, Google Cloud

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. As a Technical Solutions Engineer, you will combine software development, networking, data analysis, and systems administration expertise with an aptitude for technical consulting, troubleshooting, and analysis. You will work across multiple customer-facing teams to improve the product's outlook, while also ensuring that global businesses and organizations continue to be successful. You are a technical solutions authority, helping Googlers and customers approach and resolve technology problems and design Google-scale services.

Responsibilities include:

• Diagnose and resolve customer problems, design and implement new operations, productivity and investigation tools to increase efficiency for Technical Solutions Engineering.
• Act as a consultant and subject-matter-expert for stakeholders in the engineering, business, and customer organizations to resolve technical deployment issues and improve the product's outlook.
• Obtain and maintain an understanding of Google's product technology and software architectures, build in-product self-service solutions.
• Work with multiple product and engineering teams on understanding ways to improve the product and interact with our Site Reliability Engineering (SRE) teams to drive production excellence.
• Advocate for our customers by representing their issues to Product Management and Software Engineering and develop innovative ways to resolve issues.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.