Technical Solutions Engineer, Storage, Google Cloud (English)

Google Cloud Platform helps customers transform their business using cloud technology, focusing on security, reliability, and scalability.
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Technical Solutions Engineer, Storage, Google Cloud (English)

Google Cloud Platform is seeking a Technical Solutions Engineer to join their Storage team. This role combines technical expertise with customer support, requiring strong problem-solving abilities and coding knowledge. As part of Google Cloud's mission to accelerate digital transformation, you'll work with enterprise-grade solutions and cutting-edge technology. The position involves troubleshooting complex technical issues, developing solutions, and advocating for customer needs. You'll be part of a team that supports customers across 200+ countries, helping them leverage Google's technology to solve critical business problems. The role requires both technical depth in cloud computing and strong communication skills, as you'll interact with customers and internal stakeholders. You'll analyze technical incidents, suggest code-level resolutions, and help improve support systems and documentation. This is an excellent opportunity for someone passionate about cloud technology and customer success, offering the chance to work with industry-leading cloud solutions while making a significant impact on customer experiences and business outcomes. The role combines technical challenge with customer advocacy, making it ideal for those who enjoy both technical problem-solving and customer interaction.

Last updated 13 days ago

Responsibilities For Technical Solutions Engineer, Storage, Google Cloud (English)

  • File issue reports against product, documentation and procedures
  • Suggest code-level resolutions for complex product bugs
  • Resolve technical incidents and escalations by performing analysis utilizing relevant tools (SQL, R, Python)
  • Identify opportunities and build solutions to improve support or empower customers

Requirements For Technical Solutions Engineer, Storage, Google Cloud (English)

Python
Java
Kubernetes
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
  • 2 years of experience reading code in a general purpose coding language (Java, C, C++, Python, Shell, Go, JavaScript)
  • 1 year of experience in technical support, professional services, software development, or product operations management
  • Ability to communicate in English fluently
  • Experience with cloud computing (preferred)
  • Experience in technical consulting on supporting large enterprise customers (preferred)
  • 2 years of experience with Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP (preferred)

Benefits For Technical Solutions Engineer, Storage, Google Cloud (English)

Medical Insurance
Dental Insurance
Vision Insurance
  • Equal opportunity employer
  • Accommodation for special needs

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