Solutions Engineer

Grafana Labs, powering over 20 million users globally with their open-source visualization platform, is seeking a Solutions Engineer to join their customer-facing technical team. This role bridges the gap between engineering, customers, and sales, requiring expertise in both technical implementation and customer relationship management.

The position involves working with Grafana's cutting-edge observability stack, including their LGTM Stack (Grafana Mimir for metrics, Grafana Loki for logs, and Grafana Tempo for traces), serving major enterprises like Bloomberg, JPMorgan Chase, and eBay. As a Solutions Engineer, you'll be instrumental in helping customers succeed with Grafana's technology while contributing to the company's worldwide growth.

The role demands a unique blend of technical expertise and customer engagement skills. You'll be responsible for conducting technical evaluations, delivering demonstrations, and providing hands-on enablement to ensure customer success. Your position serves as a crucial communication channel between customers and Grafana's Product Management and Engineering teams.

This is an excellent opportunity for someone who combines strong technical capabilities with excellent communication skills and enjoys working in a customer-facing role. The position offers competitive compensation, equity, and the chance to work with cutting-edge observability technology used by organizations worldwide, from NASA to Minecraft HQ.

Working at Grafana Labs means joining a diverse, inclusive environment where talent and dedication are valued above all. The company is committed to building a workplace where passionate and creative employees can do their best work, regardless of background. If you're excited about solving technical challenges while helping customers succeed with innovative technology, this role could be your next career step.