Senior Jira/JSM developer & administrator

Backend
Senior Software Engineer
Remote
4+ years of experience
Enterprise SaaS

Description For Senior Jira/JSM developer & administrator

Join Guidewire's Collaboration applications team as a Senior Jira/JSM Developer/Administrator to optimize Atlassian applications for stakeholder needs. This role focuses on collaborating with teams across Europe and the U.S., driving innovation through Jira and Jira Service Management. You'll be responsible for developing and administering Atlassian systems, creating workflows, managing integrations, and maintaining documentation. The position requires expertise in Jira/JSM, strong technical skills, and excellent collaboration abilities. Working in a remote setting, you'll handle critical support escalations and contribute to continuous improvement initiatives. This role offers the opportunity to work with cutting-edge Atlassian technologies while making a significant impact on business operations. The ideal candidate will combine technical expertise with strong self-management skills and a passion for process improvement.

Last updated 5 days ago

Responsibilities For Senior Jira/JSM developer & administrator

  • Create and maintain dashboards, reports and metrics
  • Configure and manage incident, problem, and change management processes
  • Apply Jira/JSM best practices and ITSM principles
  • Support escalations & P1 issues
  • Create comprehensive documentation for code, APIs, and system architecture
  • Implement coding standards
  • Continuously improve development processes and workflows

Requirements For Senior Jira/JSM developer & administrator

JavaScript
  • 4-6 years of development and system administration experience of Atlassian systems (JSM and JiraCloud)
  • Experience in design, build, automations and customization of advanced Jira/JSM workflows
  • Experience in selection and implementation of Marketplace apps
  • Experience with solutions/workflows and integrations with Opsgenie, PagerDuty, Bitbucket, Confluence, Slack
  • Experience in administration of Confluence, Atlassian Status Page and Atlassian Analytics is a plus
  • Excellent interpersonal skills
  • Strong self-management skills
  • Ability to work in a fast-paced environment
  • Documentation skills
  • Adherence to coding standards
  • Stay up to date with latest Atlassian technology trends

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