Technical Support Engineer, Windows/SSO Focus

JumpCloud delivers a unified open directory platform for securely managing identities, devices, and access across organizations.
Security
Mid-Level Software Engineer
Remote
5+ years of experience
Enterprise SaaS · Cybersecurity

Description For Technical Support Engineer, Windows/SSO Focus

JumpCloud is seeking a Technical Support Engineer with a focus on Windows and SSO technologies to join their remote team. This role combines deep technical expertise in identity management, SSO technologies, and Windows systems with customer-facing support responsibilities. The ideal candidate will have 5+ years of technical support experience and strong knowledge of SAML, SCIM, and OIDC protocols. You'll be part of a team providing world-class technical support, managing critical customer issues, and contributing to the company's knowledge base. The position offers the opportunity to work with cutting-edge identity and access management technologies while collaborating with various teams to ensure customer success. JumpCloud provides a unified platform for managing identities, devices, and access across organizations, making it an exciting environment for those passionate about security and identity management. The role includes both technical problem-solving and customer interaction, requiring excellent communication skills and the ability to work in a fast-paced, evolving environment. Benefits include remote work flexibility and the opportunity to grow within a rapidly expanding company in the cybersecurity space.

Last updated 8 days ago

Responsibilities For Technical Support Engineer, Windows/SSO Focus

  • Provide technical support via email, telephone, chat or remote web session
  • Manage queue of high priority and complex technical issues
  • Reproduce issues in-house and respond to customers
  • Collaborate with Product and Learning teams
  • Maintain technical understanding of JumpCloud Platform
  • Develop and maintain internal knowledge base articles
  • Participate in on-call rotation
  • Collaborate with Customer Success Managers and Implementation Engineers

Requirements For Technical Support Engineer, Windows/SSO Focus

Linux
  • Minimum of 5 years of experience in a technical, customer-facing position
  • Minimum of 2 years of experience with mission critical customer issues
  • Deep understanding of Single Sign-On technologies (SAML, SCIM, OIDC)
  • Strong oral and written communication skills in English
  • Understanding of API and RESTful services
  • Knowledge of debugging SAML responses
  • Experience with Windows platform
  • Understanding of Active Directory platform
  • Ability to work directly with SPs on troubleshooting SSO and SCIM integrations
  • Understanding of OAuth 2.0 protocol

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