L2 Service Desk Engineer

Logicalis Australia, a leading Managed Service Provider (MSP), is seeking a L2 Service Desk Engineer for their client, a private school in Victoria. This role presents an exciting opportunity to join a global technology services provider with over 7,000 employees across 30 territories, serving more than 10,000 clients.

The position is based onsite in Essendon, Victoria, and runs from January 6, 2025, until the end of Term 1. As an L2 Service Desk Engineer, you'll be responsible for providing comprehensive technical support, managing device deployments, and ensuring smooth IT operations in an educational environment.

Key aspects of the role include managing smartphone distributions, maintaining asset records, executing deployment projects, and providing excellent customer service. You'll work with various technologies including Windows OS, macOS, Google Workspace, and Active Directory, while ensuring compliance with security protocols and corporate policies.

The ideal candidate will have a Bachelor's degree in Computer Science or related field, strong technical expertise in various operating systems and cloud services, and excellent problem-solving abilities. You'll need to demonstrate strong communication skills to explain technical concepts to non-technical users and be comfortable working in a fast-paced educational environment.

Logicalis Australia offers the opportunity to be part of their mission to become the #1 MSP in the Asia-Pacific region. You'll join a team of change-makers working on transformative technologies including cloud, connectivity, collaboration, and security solutions. The company provides 24/7 managed services and real-time insights into clients' digital ecosystems, making it an excellent opportunity for professional growth in the tech industry.