Engineer Customer Support

Matterport is seeking a dedicated Customer Support Engineer to join their team in a remote capacity. This role represents an exciting opportunity to work with a leading technology company specializing in 3D capture and spatial data solutions.

The ideal candidate will serve as a crucial bridge between customers and various internal teams, providing exceptional technical support while contributing to product improvement initiatives. With a salary range of $70,976 to $110,900, this position offers competitive compensation along with comprehensive benefits including fully covered health premiums for employees.

As a Customer Support Engineer, you'll be responsible for delivering first-class technical support across multiple channels (phone, email, and chat) to both SMB and Enterprise customers. The role requires sophisticated analytical and problem-solving abilities to diagnose and report product issues, working closely with QA, Production, Engineering, and Finance teams to resolve complex technical challenges.

The position demands 5+ years of experience in technical support or similar customer-facing roles, with a strong foundation in technical troubleshooting and problem-solving. You'll need to be comfortable with support-ticketing systems like Salesforce and bug-tracking tools like JIRA. Experience with enterprise-level customers and background in coding, 3D technology, or web development would be advantageous.

Matterport offers an inclusive work environment with excellent benefits, including comprehensive health coverage, flexible time off, and Summer Fridays. The company values diversity and provides equal opportunities to all qualified candidates. This role offers the flexibility of remote work with occasional travel (10% of time), making it an ideal opportunity for someone who values work-life balance while working with cutting-edge technology.