Technical Support Engineer

As a Technical Support Engineer at Melio USA, you'll be responsible for investigating and resolving complex technical issues for customers. You'll work collaboratively between the Customer Experience team in NYC/Denver and Engineering teams in NYC/Israel. The role requires a deep understanding of the product and systems, using tools like SQL, log management systems, and back office software.

Key responsibilities include:

• Scoping and investigating technical customer issues
• Determining solutions and providing timely resolutions
• Managing technical escalations to Engineering teams
• Working closely with Engineering, Product, and Customer Experience teams
• Defining efficient technical support processes
• Creating internal documentation for issue handling

Qualifications:

• 3+ years of experience in Technical Support Engineering or similar
• 2+ years of hands-on experience with SQL and database queries
• Experience supporting applications built on AWS
• Knowledge of Zendesk and/or Jira ticketing systems
• Strong analytical and problem-solving skills

Melio USA offers competitive compensation, comprehensive benefits, and a collaborative work environment. The company values diversity and inclusion, providing equal opportunities to all employees. Join Melio and be part of the fastest-growing B2B payment platform in the US, helping small businesses succeed.