Technical Support Engineer - Azure Networking

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Technical Support Engineer for their Azure Networking team. This role is part of the Customer Service & Support (CSS) organization, which focuses on building trust and confidence through seamless support experiences. The position offers a hybrid work environment with up to 50% work from home flexibility and requires 0-25% travel.

The role involves complex technical problem-solving in Azure networking environments, requiring expertise in network protocols, infrastructure, and cloud technologies. You'll be working with enterprise customers to resolve sophisticated technical issues, while collaborating with engineering teams to improve Microsoft's products and services.

As a Senior Technical Support Engineer, you'll have the opportunity to grow your career while working with cutting-edge cloud technologies. The position combines technical expertise with customer service, requiring strong communication skills and the ability to mentor others. You'll be part of a global team that leverages Microsoft's AI technology to help customers achieve more from their Microsoft investments.

The ideal candidate should have extensive experience in technical support or consulting, with deep knowledge of networking concepts, protocols, and troubleshooting tools. This role offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits. Microsoft's inclusive culture and mission to empower every person and organization make this an excellent opportunity for those passionate about technology and customer success.