Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments. The position combines technical expertise with customer service, requiring strong problem-solving abilities and development knowledge.

The role offers a flexible hybrid work arrangement with up to 50% work from home capability. You'll be part of a global team of 17,000+ employees dedicated to delivering exceptional customer experiences. The position involves troubleshooting complex technical issues, collaborating across teams, and contributing to product improvements.

Key technical requirements include experience with web application development, programming languages like ASP.NET and Java, and strong understanding of web technologies. Bilingual proficiency in Korean and English is essential for this Seoul-based position.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and investment opportunities. The company's culture emphasizes growth mindset, innovation, and collaboration, making it an ideal environment for professional development.

This role is perfect for someone who combines technical expertise with strong customer service skills and wants to be part of a company that's shaping the future of technology while maintaining a healthy work-life balance.