Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role is crucial in building trust and confidence for customers through delivering seamless support experiences.

The position offers a hybrid work environment with up to 50% work from home flexibility. As a Technical Support Engineer, you'll be at the forefront of troubleshooting and resolving customer technical issues, leveraging Microsoft's AI technology to help consumers, businesses, and partners maximize their Microsoft investment.

The role provides excellent opportunities for career growth, allowing you to develop crucial skills in problem-solving, collaboration, and technical proficiency. You'll be part of an organization that's powered by cutting-edge AI technology and focused on preventing future problems while helping customers achieve more from their Microsoft solutions.

Working at Microsoft means joining a company with a mission to empower every person and organization on the planet to achieve more. The culture emphasizes a growth mindset, innovation, and collaboration, built on values of respect, integrity, and accountability. The inclusive environment ensures everyone can thrive both professionally and personally.

The position requires either a Bachelor's degree in Computer Science or related field with 1+ years of experience, or 3+ years of relevant technical experience. You'll be responsible for owning customer technical issues, collaborating across teams, contributing to product improvements, and continuously developing your technical expertise through training and readiness programs.

Benefits include industry-leading healthcare, educational resources, parental leave, generous time off, and various other perks. This role offers a unique opportunity to work with cutting-edge technology while making a significant impact on customer success in a supportive, growth-oriented environment.