Technical Support Engineering

Microsoft's Customer Service & Support (CSS) organization is seeking a Technical Support Engineer specializing in Cybersecurity Endpoint Protection. As part of the Security, Compliance, Identity and Management (SCIM) team, you'll tackle complex technical issues for enterprise customers. The role offers up to 100% remote work flexibility and is part of Microsoft's larger mission to empower global digital transformation. You'll leverage AI technology to help customers protect their data while managing hybrid and cloud solutions. The position combines technical troubleshooting with customer service, requiring both deep technical knowledge and strong communication skills. With over 17,000 employees worldwide in the Customer Experience & Success organization, you'll be part of a team focused on delivering exceptional customer experiences and driving business value through Microsoft's products and services. The role offers significant growth opportunities through hands-on experience with enterprise-level security solutions, mentoring opportunities, and continuous learning in a rapidly evolving technical landscape.