Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve complex technical issues. The position allows for a hybrid work arrangement with up to 50% work from home flexibility.

As a Technical Support Engineer, you'll be responsible for troubleshooting and resolving sophisticated customer technical challenges, collaborating across teams, and contributing to product improvement initiatives. The role demands strong problem-solving abilities, technical expertise, and excellent communication skills to support Microsoft's diverse customer base.

The ideal candidate will have at least 3 years of technical support or IT experience, along with a relevant educational background. You'll be part of an organization that values growth mindset, innovation, and collaboration, working towards Microsoft's mission to empower every person and organization globally.

This position offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and various professional development opportunities. You'll work in a culture of inclusion that emphasizes respect, integrity, and accountability, with the chance to make a significant impact on Microsoft's customer success initiatives.