Technical Support Engineering

Global technology company empowering people and organizations to achieve more through software and services.
Backend
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve complex technical issues. The position allows for a hybrid work arrangement with up to 50% work from home flexibility.

As a Technical Support Engineer, you'll be responsible for troubleshooting and resolving sophisticated customer technical challenges, collaborating across teams, and contributing to product improvement initiatives. The role demands strong problem-solving abilities, technical expertise, and excellent communication skills to support Microsoft's diverse customer base.

The ideal candidate will have at least 3 years of technical support or IT experience, along with a relevant educational background. You'll be part of an organization that values growth mindset, innovation, and collaboration, working towards Microsoft's mission to empower every person and organization globally.

This position offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and various professional development opportunities. You'll work in a culture of inclusion that emphasizes respect, integrity, and accountability, with the chance to make a significant impact on Microsoft's customer success initiatives.

Last updated 14 days ago

Responsibilities For Technical Support Engineering

  • Own, investigate, and solve complex customer technical issues
  • Act as an advisor to the customer, collaborating within and across teams
  • Lead in building communities with peer delivery roles
  • Share knowledge through readiness programs, technical coaching and mentoring
  • Engage with Microsoft Engineering/Supportability teams to investigate potential product defects
  • Help develop automation techniques and diagnostic tools
  • Drive Microsoft product improvements

Requirements For Technical Support Engineering

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field
  • 3+ years of technical support, technical consulting experience, or information technology experience
  • Fluent in English (reading, writing and speaking)

Benefits For Technical Support Engineering

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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