Professional Services Engineer

NetBox Labs, a leading provider of network automation solutions, is seeking a Professional Services Engineer to join their team. This role offers an exciting opportunity to work with the world's most popular network source of truth platform, serving thousands of companies.

The position requires a seasoned professional with 5+ years of experience who will serve as a trusted technical advisor for customers. Reporting to the COO, you'll be instrumental in helping customers maximize value from NetBox Labs' products and achieve their business outcomes. This role combines technical expertise with customer relationship management, requiring proficiency in Docker, GitHub/GitLab, and strong communication skills.

As a Professional Services Engineer, you'll manage the complete post-sales customer lifecycle, from installation and onboarding through upgrades. You'll be responsible for providing technical support, implementing solutions, and maintaining accurate project status in various tools. The role demands expertise in NetBox, allowing you to engage in technical discussions with network engineers while demonstrating business value to executives.

The company offers an attractive compensation package ranging from $110,000 to $140,000, plus equity in a Series A startup. Benefits include comprehensive healthcare, 401k with employer contribution, unlimited PTO, and parental leave. NetBox Labs maintains a remote-first culture with global team off-sites and values transparency and strong communication.

This is an excellent opportunity for someone who wants to join a growing company backed by notable investors, including Notable Capital, Grafana Labs, IBM, and Salesforce Ventures. The role offers the perfect blend of technical challenge and customer interaction, with the chance to influence product development and drive customer success in the network automation space.