Solutions Support Engineer 5 - JS Platform

Netflix is one of the world's leading entertainment services with 283 million paid memberships in over 190 countries enjoying TV series, films and games.
Frontend
Senior Software Engineer
Remote
5,000+ Employees
3+ years of experience
Enterprise SaaS · Consumer
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Description For Solutions Support Engineer 5 - JS Platform

Netflix's Engineering Support Organization is seeking a Solutions Support Engineer to join their team focused on empowering Productivity Engineering. This role combines technical expertise in JavaScript technologies with customer support excellence. You'll be part of a team that delivers superior support experiences to Netflix's developer community, working with modern web technologies and platform products.

The position offers a unique opportunity to impact Netflix's developer productivity, working in a fully remote setting from Warsaw, Poland. You'll gain deep insights into how developers utilize JS Platform products and help shape best practices. The role requires strong technical skills in JavaScript, Node.js, and modern web technologies, combined with excellent customer service abilities.

As a Solutions Support Engineer, you'll be responsible for handling customer requests, troubleshooting complex issues, developing automation solutions, and maintaining comprehensive documentation. The role requires collaboration with teams across different time zones, particularly supporting both US/Canada and local Poland teams.

Netflix offers a unique cultural environment that values inclusion, diversity, and personal growth. The company's approach to work is based on freedom and responsibility, allowing team members to do their best work while continuously learning and improving. This role is perfect for someone who combines technical expertise with a passion for customer service and automation, and who thrives in a dynamic, fast-paced environment where continuous learning is essential.

Working in the Engineering Support Organization, you'll have the opportunity to directly impact developer productivity while being part of a company that's reshaping global entertainment. The role offers the flexibility of remote work while maintaining structured hours (12pm to 8pm local time) to ensure effective collaboration across time zones.

Last updated a month ago

Responsibilities For Solutions Support Engineer 5 - JS Platform

  • Monitor and handle customer requests
  • Troubleshoot and solve issues
  • Automate support needs
  • Develop runbooks
  • Improve and maintain support tools
  • Create technical documentation and tutorials
  • Collaborate with cross-functional teams
  • Support both US/Canada and local Poland teams
  • Work hours: 12pm to 8pm local time

Requirements For Solutions Support Engineer 5 - JS Platform

JavaScript
Node.js
TypeScript
  • Minimum of 3 years of professional support or engineering experience with JavaScript technologies
  • Strong proficiency in JavaScript and Node.js
  • Experience with HTML5, CSS3, and Web APIs
  • Familiarity with frontend build tools and package managers (Webpack, Babel, npm, Yarn)
  • Understanding of responsive design principles and cross-browser compatibility
  • Experience with UI design tools (Figma, Sketch, Adobe XD)
  • Familiarity with RESTful APIs, GraphQL, and microservices architecture
  • Understanding of authentication mechanisms (OAuth, JWT)
  • Strong Git and GitHub knowledge
  • Excellent written and verbal communication skills
  • Strong problem-solving skills
  • Experience in developing automation tools and scripts

Interested in this job?