Exadata, ExaCS, ExaCC - Principal Technical Support Engineer (West Coast, US Citizen) - for SSC

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
$79,000 - $158,200
Backend
Principal Software Engineer
In-Person
5,000+ Employees
10+ years of experience
Enterprise SaaS

Description For Exadata, ExaCS, ExaCC - Principal Technical Support Engineer (West Coast, US Citizen) - for SSC

Oracle Solution Support Center (SSC) is seeking a Senior/Principal Technical Support Engineer for their Cloud and Exadata Database Support Organization. The role requires a US Citizen, clearance/clearance eligible, based in the West Coast time zone. The main responsibility is to solve highly complex technical issues on Oracle Cloud and Exadata On-Prem platforms, covering a wide range of database-related areas. The ideal candidate will have extensive experience with Oracle database products, UNIX/Linux systems, and be regarded as a domain authority. Key responsibilities include working directly with customers, participating in weekend rotations and shifts, driving product quality improvements, and serving as a Situation Manager for critical customer issues. The role requires strong problem-solving skills, excellent communication, and the ability to work both autonomously and in a team environment. Technical skills should include expertise in Exadata, Real Application Cluster (RAC), Dataguard, and ASM/Storage areas, with additional knowledge in various database management and performance tuning areas. The position offers a comprehensive benefits package and is part of Oracle's commitment to fostering a diverse and inclusive workforce.

Last updated 10 days ago

Responsibilities For Exadata, ExaCS, ExaCC - Principal Technical Support Engineer (West Coast, US Citizen) - for SSC

  • Solve highly complex technical problems on Oracle Cloud and Exadata On-Prem platforms
  • Work directly with customers
  • Participate in weekend rotation and shifts
  • Drive improvements in product quality
  • Serve as Situation Manager on highly critical Customer issues
  • Consult with Management in directing resolution of critical Customer situations
  • Achieve knowledge transfer through training, mentoring, and knowledge sessions
  • Create and review Knowledge Articles
  • Contribute to the 'My Oracle Support' Database communities
  • Analyze workload and implement changes to improve productivity

Requirements For Exadata, ExaCS, ExaCC - Principal Technical Support Engineer (West Coast, US Citizen) - for SSC

Linux
  • US Citizen, clearance/clearance eligible
  • Based in West Coast time zone
  • Greater than 10 years of industry experience
  • Technical degree or equivalent experience (BE/B.Tech/M.Tech/MCA/M.Sc. in Computer Science/MIS/Engineering/Math/Physics)
  • Expertise in Exadata, Real Application Cluster (RAC), Dataguard & ASM/Storage areas
  • Hands-on Database administration experience on UNIX/Linux
  • Strong problem-solving and analytical skills
  • Excellent communication skills (verbal & written)
  • Ability to work effectively in high volume & high pressure situations

Benefits For Exadata, ExaCS, ExaCC - Principal Technical Support Engineer (West Coast, US Citizen) - for SSC

401k
Dental Insurance
Medical Insurance
Vision Insurance
Parental Leave
Equity
  • Medical, dental, and vision insurance
  • Short term disability and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Flexible paid time off
  • Paid parental leave
  • Employee Stock Purchase Plan
  • Adoption assistance
  • Financial planning and group legal

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