Principal Advanced Services Engineer, CSS Tech Delivery, Database

A world leader in cloud solutions using tomorrow's technology to tackle today's problems, operating for 40+ years.
Database
Principal Software Engineer
In-Person
8+ years of experience
Enterprise SaaS

Description For Principal Advanced Services Engineer, CSS Tech Delivery, Database

Oracle's Customer Success Services (CSS) team is seeking a Principal Advanced Services Engineer to join their technical delivery team. This role combines deep technical expertise with customer-facing responsibilities, focusing on database and infrastructure support for over 6,000 companies worldwide. As an expert problem-solver, you'll work autonomously to resolve complex technical challenges while serving as a key technical advisor for both customers and internal teams. The position leverages Oracle's comprehensive tech stack, including Exadata, Database Appliance, and Cloud Infrastructure. Oracle offers a supportive environment promoting work-life balance, professional growth, and inclusive culture. The role requires strong technical abilities combined with excellent communication skills, as you'll be interfacing directly with customers and providing critical support services. This position represents an opportunity to work with cutting-edge technology while making a significant impact on customer success.

Last updated 7 days ago

Responsibilities For Principal Advanced Services Engineer, CSS Tech Delivery, Database

  • Provide expert technical advice to customers and Oracle employees
  • Solve complex, critical customer issues with high autonomy
  • Work with Exadata and Oracle Database Appliance
  • Manage Oracle DBA and Oracle Secure Backup systems
  • Handle Real Application Clusters and Grid Infrastructure
  • Support network protocols and security
  • Perform regular reporting to management on customer status

Requirements For Principal Advanced Services Engineer, CSS Tech Delivery, Database

Linux
  • 6 to 10+ years of experience
  • Expert in solving extremely complex customer issues
  • Proficiency in English and Arabic
  • Experience with Oracle Database technologies
  • Knowledge of Unix, Linux, Solaris systems
  • Experience with Enterprise Manager OEM and Grid Control

Benefits For Principal Advanced Services Engineer, CSS Tech Delivery, Database

Medical Insurance
Mental Health Assistance
Vision Insurance
Dental Insurance
  • Flexible and remote working
  • Learning and development opportunities
  • Employee Assistance Program for mental health support
  • Medical insurance
  • Life insurance
  • Retirement planning access
  • Competitive salary

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