Senior Technical Support Analyst - Cloud Supply Chain Management
Description For Senior Technical Support Analyst - Cloud Supply Chain Management
Oracle is seeking a Senior Technical Support Analyst for their Cloud Supply Chain Management team. This role is part of Oracle's growing Fusion Supply Chain Management Support team, focusing on delivering cutting-edge SaaS solutions to companies worldwide. The position offers an opportunity to work with the latest technology and directly influence product supportability, usability, and maintenance. You'll be part of a dynamic team supporting Oracle's newest Supply Chain Management offering, working closely with the Fusion Development team. The role requires exceptional diagnostic abilities, strong communication skills, and deep knowledge of supply chain management processes. This is an excellent opportunity for someone who wants to shape the future of Fusion products while working with a leading technology company that values innovation and professional growth. The position offers comprehensive benefits, competitive salary, and the chance to work with cutting-edge cloud technologies in supply chain management.
Responsibilities For Senior Technical Support Analyst - Cloud Supply Chain Management
- Research, resolve and respond to complex issues across Application product lines
- Take ownership of priority customer cases
- Review urgent and critical incidents for quality
- Report high visibility cases and customer trends to management
- Participate in system and release testing
- Work with Oracle Development/Support Development for product-related issues
- Act as a role model and mentor for other engineers
- Queue reviews with engineers to ensure quality and efficiency of support
Requirements For Senior Technical Support Analyst - Cloud Supply Chain Management
- B.S. in Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry with a 3.0 GPA
- 3 to 5+ years of experience
- Strong Supply Chain Management knowledge with Planning and Manufacturing Modules
- Knowledge in XML, Java, J2EE, Oracle ADF, SOA and Web Services
- Exceptional diagnostic and troubleshooting abilities
- Superb communication skills
- Well-developed troubleshooting skills in enterprise business applications
Benefits For Senior Technical Support Analyst - Cloud Supply Chain Management
- Medical, dental, and vision insurance
- Short term and long term disability
- Life insurance and AD&D
- Health care and dependent care Flexible Spending Accounts
- 401(k) Savings and Investment Plan with company match
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Flexible Vacation
- 11 paid holidays
- 72 hours of paid sick leave
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