Technical Operations Engineer

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Technical Operations Engineer

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Responsibilities:

  • Install, monitor, maintain, support, and optimize all production server hardware and software.
  • Provide escalated technical support for complex technical issues.
  • Lead problem management cases and provide management status.
  • Coordinate escalated support cases and lead internal technical resources and/or third party vendors to resolution.
  • Coordinate storage infrastructure of Oracle system and database appliances.
  • Assist with server operating system and application upgrades, bug fixes, and patching.
  • Work on standardization projects for both hardware and software under the Oracle technology stack.
  • Provide consistent system uptime as expected in a Cloud environment.
  • Provide on-call support on a rotating basis.

Requirements:

  • Japanese Language Skill: Native level
  • Bachelor's degree in computer science or equivalent work experience
  • Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization
  • Experience participating in or running incident bridges
  • Customer focus, passion for delighting customers
  • Experience in cloud technical support, operations, NOC or similar is preferred, but not required
  • Demonstrate ability to quickly learn new technical disciplines and then train others.

Oracle offers a highly competitive suite of employee benefits, including flexible medical, life insurance, and retirement options. They also encourage employees to give back to their communities through volunteer programs.

Last updated a month ago

Responsibilities For Technical Operations Engineer

  • Operate production environments
  • Perform administration and analysis
  • Provide escalation support
  • Install, monitor, maintain, and optimize production server hardware and software
  • Lead problem management cases
  • Coordinate support cases and storage infrastructure
  • Assist with upgrades, bug fixes, and patching
  • Work on standardization projects
  • Provide on-call support

Requirements For Technical Operations Engineer

Linux
  • Native Japanese language skill
  • Bachelor's degree in computer science or equivalent work experience
  • Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization
  • Experience participating in or running incident bridges
  • Customer focus
  • Ability to quickly learn new technical disciplines

Benefits For Technical Operations Engineer

Medical Insurance
Vision Insurance
Dental Insurance
  • Medical Insurance
  • Life Insurance
  • Retirement Options
  • Volunteer Programs

Interested in this job?

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