Technical Support Engineer - SF

Orb is revolutionizing billing infrastructure for the next generation of AI and software companies, having raised $44.1M from top-tier investors. As a Technical Support Engineer, you'll join a growing team focused on providing crucial revenue infrastructure to innovative companies like Vercel, Pinecone, and Perplexity.

The role combines technical expertise with customer service excellence, requiring proficiency in Python, TypeScript, and SQL. You'll be instrumental in shaping the support team and overall customer experience, handling issues across all support tiers through various channels including Slack and email.

This position offers a unique opportunity to work at the intersection of technical problem-solving and customer success, while contributing to a product that's transforming how companies handle usage-based billing. You'll collaborate with multiple teams, from Engineering to Product Management, making a direct impact on the platform's evolution.

The company culture emphasizes in-person collaboration, excellence, and rapid innovation while maintaining work-life balance. Orb offers comprehensive benefits including full medical coverage, unlimited PTO, and parental leave. Located in San Francisco, this role requires ability to work West Coast hours and brings the excitement of joining a well-funded startup tackling complex technical and business challenges.

If you're passionate about technical support, have a strong programming background, and want to be part of a team that's reshaping how modern businesses handle their revenue operations, this role offers the perfect blend of challenge and growth opportunity.