IT Level 2 Support Engineer MSP

OSA (Outsourcing Advantage) is a boutique business process outsourcing company located in Santiago, Dominican Republic, specializing in providing top-quality back office and customer service support to US businesses. We're currently seeking an experienced IT Level 2 Support Engineer MSP with strong expertise in managed IT services for enterprise-level IT practices and solutions.

The ideal candidate will have at least 3 years of advanced IT support experience, with profound knowledge in cloud technologies, server management, and networking. You'll be responsible for delivering enterprise-level IT support and solutions, troubleshooting complex technical issues, and maintaining clear documentation of all processes.

This role offers an opportunity to work with diverse US-based companies, providing tailored solutions for small and medium businesses. The position requires excellent English communication skills, proficiency in PowerShell scripting, and advanced knowledge of cloud platforms like Azure, O365, and SharePoint.

Working in our Santiago offices, you'll be part of a supportive team environment with competitive benefits including weekly payments and weekends off. This role is perfect for a process-driven professional who thrives in a dynamic environment and enjoys solving complex technical challenges while maintaining high service standards.