Engineer II, Customer Support

Parallel Wireless is seeking a Customer Support Engineer II to join their Professional Services organization. This role is integral to maintaining and monitoring their Radio Access Network (RAN) infrastructure for mobile service providers. The position offers an opportunity to work with cutting-edge telecommunications technology, including 5G, LTE, UMTS, and GSM systems.

The role combines technical expertise with customer-facing responsibilities, requiring both strong engineering capabilities and excellent communication skills. As a Customer Support Engineer, you'll be part of a dynamic 24x7 monitoring team, responsible for ensuring network performance and generating crucial KPI reports that drive decision-making processes.

This position is ideal for someone with a strong background in telecommunications, particularly in RAN or RF Engineering. You'll work closely with various teams including Technical Support, Systems Engineering, and Development Engineering, providing a broad exposure to different aspects of network infrastructure.

The role offers growth opportunities in cloud technologies (AWS, Kubernetes) and automation, with the chance to implement solutions that improve reporting efficiency and accuracy. You'll be at the forefront of telecommunications technology, working with modern infrastructure while maintaining critical systems for service providers.

Working at Parallel Wireless means joining a company that's pushing the boundaries of wireless technology. The position requires a blend of technical expertise, customer service skills, and the ability to work in a fast-paced environment. If you're passionate about telecommunications and want to play a crucial role in maintaining and improving mobile network infrastructure, this position offers an excellent opportunity for professional growth and technical challenge.