ATM Monitoring Support Engineer

Leader in business-to-customer transaction technologies in Central and Eastern Europe, offering technological solutions for secure transactions for 35 years.
Backend
Entry-Level Software Engineer
Hybrid
Finance

Description For ATM Monitoring Support Engineer

Printec, a leading force in business-to-customer transaction technologies across Central and Eastern Europe, is seeking an ATM Monitoring Support Engineer to join their team in a hybrid work arrangement. For 35 years, Printec has been at the forefront of creating secure, efficient transaction solutions, from digital onboarding to electronic signatures and unattended machines.

As an ATM Monitoring Support Engineer, you'll be crucial in maintaining the reliability of our transaction systems. You'll handle incident management, provide first-level technical support, and ensure timely resolution of customer issues. The role requires strong troubleshooting abilities and excellent communication skills in both Greek and English.

The position offers comprehensive benefits including competitive compensation with annual bonuses, health insurance, and mental health support. We foster professional growth through personalized development plans and LinkedIn Learning access. Our inclusive work environment is certified by SHARE Equality Label®, and we offer unique perks like employee referral bonuses and family-friendly benefits.

This is an excellent opportunity for someone with a background in Engineering or Electronics who wants to work with cutting-edge transaction technologies. You'll be part of a company that's reimagining how businesses and customers interact in the digital age, making transactions safer, faster, and more accessible.

The hybrid work model offers flexibility while maintaining collaborative opportunities with the team. If you're passionate about technical problem-solving, customer service, and want to be part of a company that's shaping the future of digital transactions, this role could be perfect for you.

Last updated 3 days ago

Responsibilities For ATM Monitoring Support Engineer

  • Incident and Service request Management – identify, research, provide first level support and resolve customer technical issues
  • Document, track and monitor the problem to ensure a timely resolution
  • Properly escalate unresolved issues to the next level of onsite support
  • External vendor management
  • Provide reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)

Requirements For ATM Monitoring Support Engineer

  • Bachelor or diploma degree in Engineering, Electronics or equivalent degree
  • Proven working experience in Helpdesk support role
  • Working knowledge of helpdesk software
  • Strong computer skills including Microsoft Office suite
  • Advanced troubleshooting and multi-tasking skills
  • Willing to work in shifts
  • Excellent command of the Greek & English language (written & verbal)

Benefits For ATM Monitoring Support Engineer

Medical Insurance
Mental Health Assistance
  • Competitive remuneration including ticket restaurant card and annual bonus
  • Group private health & life insurance programme
  • Mental health support including one-on-one sessions
  • Flexible place or time working arrangements
  • A buddy to support you during your onboarding
  • Personalised development plan and access to LinkedIn Learning platform
  • Employee referral bonus
  • Office perks like coffee and fruits corner
  • Marriage and childbirth gifts
  • Summer internships for employees' kids aged 18-25 years old
  • ESG and volunteering group activities
  • Certified work environment by SHARE Equality Label

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