Customer Escalations Software Engineer

Pure Storage provides data storage solutions, empowering innovators by simplifying how people consume and interact with data.
$163,000 - $246,000
Backend
Senior Software Engineer
Hybrid
1,000 - 5,000 Employees
4+ years of experience
Enterprise SaaS · AI

Description For Customer Escalations Software Engineer

Pure Storage is revolutionizing the data storage industry with innovative solutions that serve over 11,000 customers, including 58% of the Fortune 500. As a Customer Escalations Software Engineer in the Hyperscale Line of Business, you'll be at the forefront of tackling exciting challenges in massive-scale cloud storage environments. The role combines deep technical expertise with customer interaction, focusing on resolving complex technical issues and developing predictive analysis systems for distributed storage solutions.

Working in a dynamic, small-team setting, you'll contribute to innovative product ideas that address challenges within massive-scale cloud storage environments, particularly focusing on AI and hyperscale workloads. The position offers a unique blend of technical problem-solving and customer-facing opportunities, where you'll lead investigations, develop diagnostic tools, and create next-generation analytics to protect and optimize system performance.

Pure Storage offers an exceptional work environment with a customer-first culture and has maintained a position in Gartner's Magic Quadrant leadership for ten straight years. The company's commitment to innovation and excellence is reflected in their top 1% Net Promoter Score among B2B companies globally. This role offers competitive compensation ($163,000 - $246,000), equity opportunities, and comprehensive benefits including flexible time off and wellness resources.

As part of Pure's hybrid work model, you'll be based in Santa Clara with an expectation of 4 days per week in office, allowing for both collaborative work and flexibility. The company strongly values diversity and individuality, encouraging employees to bring their full selves to work while providing numerous opportunities for career growth and development through their various employee resource groups and Pure Equality program.

Last updated 10 days ago

Responsibilities For Customer Escalations Software Engineer

  • Lead investigation and resolution of emergent engineering problems from the field
  • Create and maintain services and tools to diagnose and protect system health
  • Create next generation analytics that anticipate new problems
  • Acquire deep understanding of Pure's full software stack
  • Present to engineering team and executives about complex engineering issues
  • Interact directly with customers to enable seven-figure sales

Requirements For Customer Escalations Software Engineer

Python
Go
Linux
  • 4+ years of experience with Python, Go, C++, and Linux
  • Natural curiosity, obsessive attention to detail and innate troubleshooting skills
  • Ability to analyze complex systems and describe in simplest terms
  • Experience with Big Data production environments
  • Strong analytical and problem-solving skills
  • Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related field
  • Must be willing to work in an open office environment

Benefits For Customer Escalations Software Engineer

Equity
  • Flexible time off
  • Wellness resources
  • Company-sponsored team events
  • Equity
  • Comprehensive benefits package

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