Technical Support Engineer

Pure Storage is revolutionizing the data storage industry with over 11,000 customers, including 58% of the Fortune 500. As a Technical Support Engineer, you'll join their 24x7 Support team across global centers in Mountain View, Lehi, Dublin, and Singapore. The role combines hardware and software troubleshooting expertise, requiring strong customer service skills and technical knowledge.

The position offers an opportunity to work with cutting-edge storage technology while supporting customers across diverse industries, from NASA to gaming companies like Roblox. Pure Storage's culture emphasizes five key values: Persistence, Creativity, Teamwork, Ownership, and Customer First. Their impressive track record includes being named a leader in Gartner's Magic Quadrant for ten consecutive years and maintaining a Net Promoter Score in the top 1% of B2B companies globally.

The role involves managing customer relationships, performing storage upgrades, and providing technical solutions in a complex multi-platform environment. You'll need experience with various operating systems, networking concepts, and storage technologies. The company offers competitive compensation, including equity opportunities, and various benefits focusing on work-life balance.

Pure Storage is committed to diversity and inclusion, encouraging applications from candidates who believe they can do the job, even if they don't meet all criteria. The company's culture promotes individual growth, offering ample opportunities for career development and impact in a collaborative, innovative environment.