Senior Technical / Product Support Engineer

RefleXion is revolutionizing cancer treatment through their innovative SCINTIX® biology-guided radiotherapy technology. As a Senior Technical/Product Support Engineer, you'll be at the forefront of supporting this groundbreaking medical equipment. The role combines technical expertise with customer service excellence, providing critical support to both customers and Field Service Engineers.

You'll be working with a passionate team in a pre-IPO startup environment, troubleshooting complex hardware and software issues, analyzing system logs, and ensuring optimal performance of RefleXion's systems. The position offers the flexibility of remote work while being based in the Eastern US, with occasional travel to customer sites and the Hayward, CA headquarters.

This role is perfect for someone with a strong technical background in medical devices, particularly those with experience in LINACs or diagnostic equipment. You'll need to combine deep technical knowledge with excellent customer service skills, as you'll be the front-line response to customer issues. The position offers competitive compensation, comprehensive benefits, and the opportunity to make a real impact in cancer treatment technology.

Your responsibilities will range from direct customer support and complex problem-solving to developing training materials and contributing to product improvements. The ideal candidate will have 8+ years of technical support experience, with specific expertise in medical devices and healthcare IT infrastructure. You'll be joining a company that values innovation, professional growth, and work-life balance, with benefits including pre-IPO stock options, comprehensive healthcare, and various lifestyle perks.

This is an opportunity to be part of a company that's transforming cancer treatment while working in a role that combines technical expertise, leadership, and direct impact on healthcare delivery. The position offers both professional growth and the satisfaction of contributing to life-changing medical technology.