IT Support Engineer (T1)

Siepe, a profitable Dallas-based SaaS company, is seeking an IT Support Engineer (T1) to join their growing team. The company specializes in developing tech-enabled solutions for the hedge fund and financial services industry, focusing on delivering a single source of truth for investment managers.

The role requires an excellent understanding of both hardware and software, with a focus on cloud-based technologies. As a Support Engineer, you'll be the face of Siepe, working closely with high-profile clients providing both remote and onsite support. The position involves collaborating with various IT teams, implementing solutions, and maintaining client relations.

Key technical requirements include expertise in Microsoft operating systems, Office 365, cloud technologies (AWS, Azure), and networking skills. The ideal candidate will have 3+ years of experience in Managed Services, strong communication skills, and the ability to handle multiple priorities.

The company offers a comprehensive benefits package including 401k matching, paid holidays, bonus opportunities, and various team events. This position provides an excellent opportunity to gain experience with cutting-edge cloud technologies while working in a growing, profitable company that values professional development and work-life balance.

Working hours average 45-50 hours per week, with occasional after-hours or weekend maintenance required. The role is based in Dallas, TX, requiring on-site presence and reasonable commuting distance to the North Dallas area.