Release Engineer

Sitetracker, a leading provider of full-lifecycle project management solutions, is seeking a Release Engineer to join their dynamic team. This role sits at the intersection of customer success and technical implementation, focusing on enhancing client experiences through strategic platform upgrades and managed package migrations.

As a Release Engineer, you'll be instrumental in driving upgrade processes, working closely with cross-functional teams including Upgrades, Engineering, Product, and Customer Success. Your role will involve direct customer collaboration, technical problem-solving, and ensuring smooth platform transitions. You'll leverage deep Salesforce administration expertise while creating comprehensive documentation and training materials.

The ideal candidate will combine technical acumen with outstanding communication skills, able to explain complex concepts clearly to diverse audiences. You'll have opportunities to contribute to process improvements, automation initiatives, and knowledge base development. Within your first year, you'll progress from mastering core platforms to becoming a key knowledge leader and decision-maker in release practices.

Sitetracker, recognized as the #2 place to work in San Francisco, offers a people-first culture and the chance to work on critical infrastructure projects across telecommunications, utilities, and alternative energy sectors. This remote position provides flexibility while requiring occasional non-standard hours to meet customer needs.

Join us in setting new standards in technology upgrades and customer service excellence. Your work will directly impact how major infrastructure projects are managed and executed across multiple essential industries. If you're passionate about technical problem-solving, customer success, and continuous improvement, this role offers significant opportunities for growth and impact.