Technical Support Engineer

Swarmia, a pioneering data-driven platform, is seeking a Technical Support Engineer to join their team in Helsinki, Finland. This role represents a unique opportunity to work at the intersection of technical expertise and customer service, supporting a platform that's revolutionizing software development team operations.

As a Technical Support Engineer, you'll be integral to ensuring customer success by providing comprehensive technical support through various channels including Slack, email, and video calls. The position requires a deep understanding of software development processes, CI/CD pipelines, and the ability to troubleshoot complex technical issues. You'll work closely with both customers and internal teams, serving as a crucial bridge between user needs and product development.

The ideal candidate brings 2+ years of relevant experience, strong SQL skills, and familiarity with GitHub and software development processes. Beyond technical capabilities, we're looking for someone who excels in communication, problem-solving, and maintaining strong customer relationships. Your ability to translate complex technical concepts into clear explanations will be essential.

Swarmia offers a supportive and flexible work environment, with a hybrid work model based near their Helsinki office. The company is committed to work-life balance and provides genuine opportunities for career growth. As part of a dynamic team, you'll contribute to a platform that's making a real difference in how engineering organizations operate, balancing growth with culture and quality.

This role is perfect for a technically-minded professional who enjoys solving complex problems while maintaining a strong customer focus. You'll be joining a company that values diversity and inclusion, offering a collaborative environment where your contributions will have a direct impact on product development and customer success.