Application Support Engineer, Factory Software
Description For Application Support Engineer, Factory Software
Tesla is seeking a dedicated Application Support Engineer to join their Factory Software team, focusing on supporting the systems that manufacture cars, superchargers, and energy storage solutions. This role combines technical expertise with user support, requiring a unique blend of interpersonal and technical skills.
The position offers an exciting opportunity to work in Tesla's manufacturing environment, directly impacting the production of innovative electric vehicles and energy solutions. You'll be part of a specialized team that ensures the smooth operation of critical manufacturing systems, including MES and ERP applications.
The role demands a flexible schedule with 10-hour shifts across 4 consecutive days, followed by 3 days off, including participation in an on-call rotation. This schedule reflects the 24/7 nature of Tesla's manufacturing operations and the critical importance of system support.
Key responsibilities include managing end-to-end integration of manufacturing systems, real-time problem solving, ticket resolution, and serving as an incident commander for critical issues. You'll also contribute to system optimization through automation and monitoring, while building strong relationships with users and developers.
The ideal candidate brings a combination of technical expertise in SQL, Python or Go, and experience with monitoring tools like Prometheus and Grafana. Strong interpersonal skills and the ability to work under pressure are essential, as is a background in support engineering.
Tesla offers comprehensive benefits including competitive salary, medical insurance with zero-deduction options, 401(k) with matching, stock purchase plans, and various family-support benefits. This role presents an excellent opportunity to join a leading innovative company and make a direct impact on Tesla's manufacturing capabilities.
Responsibilities For Application Support Engineer, Factory Software
- Understand and own the end-to-end integration of MES and ERP applications
- Work directly with software developers and users on production floor
- Work through tickets from Factory Software users across North American factories and warehouses
- Create workarounds for immediate solutions when needed
- Document troubleshooting guides and provide training to users
- Setup automation and monitoring systems
- Work as incident commander for production critical calls
Requirements For Application Support Engineer, Factory Software
- Degree in engineering field or equivalent experience
- Willing to work 4-day 10hr shift, including potential night shifts
- 2+ years of support engineering experience
- 2+ years of working knowledge of SQL
- 1+ years of experience with Python, Go or other software development language
- 1+ years of experience with monitoring tools (Prometheus, Grafana, Splunk)
- Understanding of integrated systems and their dependencies
- Excellent interpersonal skills
- Strong organizational skills
- Proficiency in Microsoft Applications
Benefits For Application Support Engineer, Factory Software
- Medical insurance with $0 payroll deduction options
- Family-building, fertility, adoption and surrogacy benefits
- Dental and vision plans
- HSA contribution
- Healthcare and Dependent Care FSA
- LGBTQ+ care services
- 401(k) with employer match
- Employee Stock Purchase Plans
- Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time
- Back-up childcare
- Commuter benefits
- Employee discounts
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