Sr. Product Engineer, Customer Service Applications
Description For Sr. Product Engineer, Customer Service Applications
Tesla is seeking a Senior Product Engineer to lead the development of innovative solutions for their customer support applications. This role combines technical expertise with product management responsibilities, focusing on creating exceptional customer experiences in Tesla's service ecosystem.
The position offers an exciting opportunity to work at the intersection of automotive technology and customer service, where you'll be responsible for defining product requirements, collaborating with cross-functional teams, and ensuring products exceed customer expectations. You'll be working directly with customer support teams to understand their needs and translate them into technical solutions.
As a Senior Product Engineer, you'll play a crucial role in analyzing customer feedback, usage patterns, and performance metrics to drive product improvements. The role requires strong technical background combined with product management skills, making it perfect for engineers who want to impact both technical architecture and product direction.
The position offers comprehensive benefits including premium healthcare options with zero payroll deductions, family support benefits, equity opportunities through ESPP, and various other perks. You'll be working at Tesla's Draper, Utah location, contributing to the company's mission of accelerating the world's transition to sustainable energy.
This role is ideal for someone with 5+ years of experience who enjoys working in a fast-paced environment, has strong analytical skills, and is passionate about creating exceptional customer experiences. You'll have the opportunity to work with cutting-edge technologies while solving complex problems that directly impact Tesla's customer service operations.
Responsibilities For Sr. Product Engineer, Customer Service Applications
- Define product requirements and features based on customer needs, market trends, and competitive analysis
- Collaborate with cross-functional teams including Customer Support, Engineering, and Design
- Analyze customer feedback, usage patterns, and performance metrics
- Develop and manage product roadmaps
- Work closely with Data teams to analyze data and inform product decisions
- Develop and maintain relationships with key stakeholders
Requirements For Sr. Product Engineer, Customer Service Applications
- Degree in Computer Science, Engineering, or related field or equivalent experience
- 5+ years of experience in product management
- Excellent communication and collaboration skills
- Analytical and problem-solving skills
- Experience working in fast-paced, dynamic environment
- Strong customer-centric mindset
Benefits For Sr. Product Engineer, Customer Service Applications
- Aetna PPO and HSA plans with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental and vision plans with $0 paycheck contribution
- Company Paid HSA Contribution
- Healthcare and Dependent Care Flexible Spending Accounts
- LGBTQ+ care concierge services
- 401(k) with employer match
- Employee Stock Purchase Plans
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time
- Back-up childcare and parenting support
- Commuter benefits
- Employee discounts and perks program
Jobs Related To Tesla Sr. Product Engineer, Customer Service Applications
