Tech Support Application Engineer

Thorlabs is seeking a Tech Support Application Engineer to join their team in Shanghai, China. This role combines technical expertise in photonics with customer-facing responsibilities, making it an ideal position for someone passionate about both technology and client support. The position offers hands-on experience working with cutting-edge photonics technology while providing technical solutions to customers.

As a Tech Support Application Engineer, you'll be part of a collaborative team working with experienced application engineers specializing in various areas including optics, lasers, polarization, fiber, opto-mechanics, electronics, and spectroscopy. The role provides extensive exposure to every aspect of the photonics industry through both onsite lab opportunities and peer review.

The ideal candidate should possess a Master's degree in Optics, Opto-electronics, Physics, or equivalent, with at least 2 years of hands-on experience in a Photonic lab. Strong technical knowledge combined with excellent communication skills is essential, as you'll be interfacing directly with customers to provide solutions and support.

Key aspects of the role include providing technical support via multiple channels, selecting appropriate products for customer needs, managing product returns and repairs, conducting installation and training services, and contributing to product development. The position also offers opportunities for professional growth through attendance at tradeshows and training events.

Working at Thorlabs means joining a company that values diversity and maintains an inclusive work environment. The company offers opportunities for hands-on experience with cutting-edge technology and professional development through various industry events and training programs. This role is perfect for someone looking to apply their technical expertise in a customer-focused role while continuing to grow in the photonics industry.