Product Support Engineer
Job Description
Toyota Racing Development (TRD) is seeking a Product Support Engineer to join their team in Salisbury, NC. This role combines software engineering with motorsports, focusing on supporting NASCAR teams using TRD's Vehicle Simulation software. The position requires a unique blend of technical expertise and racing knowledge, making it an exciting opportunity for someone passionate about both technology and motorsports.
The role involves providing real-time technical support during race weekends, troubleshooting simulation software, and working directly with race engineers. You'll be responsible for documenting bugs, training users, and contributing to the software's continuous improvement. The ideal candidate should have a background in Engineering or Computer Science, with experience in technical support and programming skills in languages like Python and JavaScript.
Toyota offers an exceptional work environment built on teamwork and respect, along with comprehensive benefits including healthcare, 401(k) with company match, professional development opportunities, and unique perks like vehicle purchase programs. The position requires regular in-office presence and occasional travel to racetracks, with weekend work during race events.
This is an excellent opportunity for someone looking to combine their technical skills with their passion for motorsports, working for one of the world's most respected automotive brands. The role offers a perfect blend of technical challenge and practical application in the exciting world of NASCAR racing.
Responsibilities For Product Support Engineer
- Provide technical support to racing teams using TRD's vehicle simulation software
- Troubleshoot application issues in real-time during race weekends and testing sessions
- Interface directly with race engineers and team personnel during simulation sessions
- Document bugs and feature requests
- Train new users on software functionality and best practices
- Assist in testing new features and updates before release
- Create and maintain technical documentation and user guides
- Monitor system performance and identify areas for optimization
Requirements For Product Support Engineer
- Bachelor's degree in Engineering, Computer Science, or equivalent experience
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Experience working in fast-paced environments
- Experience with Software Development Life Cycle
- 2+ years of technical support experience preferred
- Basic scripting or programming knowledge (JavaScript, Python, etc.)
- Experience with data analysis tools
Benefits For Product Support Engineer
- Professional growth and development programs
- Tuition reimbursement
- Vehicle purchase & lease programs
- Comprehensive health care and wellness plans
- Flexible work options based on business needs
- 401(k) Savings Plan with company match
- Paid holidays and paid time off
- Flexible spending accounts
- Relocation assistance
